Elevate Your Cloud Support with Westcon 24/7 Azure & M365 Advanced Support:
Your ally in exceptional customer service. Rely on Westcon as your extended support team. Perfect for partners growing their cloud business with moderately complex customers.
Services Portfolio
Simplify your support
- Offload Level 1 & 2 support tasks to our team of certified engineers.
- Spend less time managing tickets and more time on strategic initiatives.
- Gain access to a wealth of technical expertise, readily available 24/7.
Boost Customer Satisfaction
- Deliver exceptional technical support that keeps your customers happy and productive.
- Reduce downtime and resolve issues quickly with guaranteed response times (*SLAs).
- Help your customers unlock the full potential of their Azure & M365 investments.
Focus on Growth
- Free up your internal resources to focus on core business activities like sales and marketing.
- Build stronger customer relationships by providing a seamless support experience.
- Drive business growth by differentiating yourself with exceptional Azure & M365 expertise.
Benefits
Enhanced solutions: Solve complex IT challenges and ensure maximum uptime with our in-depth support services.
- Proactive services: Workshops and other proactive services for you and your customers that enrich knowledge and drive customer adoption.
- Resolve issues quickly: Get the fastest response times for you and your customers—and critical situation support for the most pressing cases.
- Technical Cloud Support: Get prioritized technical cloud support for you and your customers for Azure, Microsoft 365, and Dynamics 365.
Solution Assesments
Discover Hidden Opportunities with Our Free Assessments
These assessments are aimed at optimizing your customers’ environments, spotting any vulnerabilities, helping identify opportunities for upsell, and giving you insights into building a business case, migration path, or recommending relevant solutions to your customers
Azure Tenant Assessment:
Secure and optimize of immediate results
Benefits
Enhanced security
Plan for cloud migration using structured, strategic approaches
Optimized Performance
Securely develop and deploy apps on Azure infrastructure
Cloud Strategy
Azure Landing Zone follows eight design principles for deployment
Resource Allocation
Use tools and practices to reduce and manage Azure costs
Governance
Establish policies to effectively govern and manage cloud services
Cost Optimization
Assign resources to maximize application efficiency and performance
What we asses:
- Secure Score Evaluation: Check your secure score and provide improvement advice
- Security Hardening: Assess security measures and deliver a hardening report
- Identity and Access Management: Evaluate protocols and generate a management report
Free Partner Center Assessment
OPTIMIZE | INNOVATE | GROW!
Benefits
Maximize Incentives:
Adoption of Microsoft AI Cloud Partner Program
Boost Performance:
Help you pick up the right set of Partner Packages Adoption
Enhance Competitiveness:
Move from legacy competencies to Solution partner designations
What we asses:
- Account Settings: Learn account linkage, MPN set up, Benefits, customers, incentives, earnings, insights, referrals, marketplace Offers and Membership
- Strategic Alignment: Align with Microsoft’s AI Cloud Partner Program for maximum benefits
Free SOC Operations assessment
Enhance Security and Response Efficiency Immediately
SOC Maturity Evaluation
Evaluate tools, processes and expertise
Threat Monitoring Analytics
Assess monitoring and alerting effectiveness
Incident Response Plan
Check readiness for incident handling
Tool Integration Efficiency
Review SIEM, SOAR and intelligence tools
Vulnerability Management
Identity, track, and resolve issues
Compliance Readiness Check
Ensure alignment with standards
What we asses:
- SOC Maturity Evaluation: Analyze current processes, tools, and team expertise to benchmark against best practice.
- Threat Monitoring Analytics: Assess monitoring and alerting effectiveness of your monitoring and alerting mechanisms
- Incident Response Plan: Evaluate the robustness and readiness of your incident handing procedures
- Tool Integration Efficiency: Review the integration of security tools like SIEM, SOAR and threat intelligent feeds
- Vulnerability Management: Assess how well vulnerabilities are identified, tracked, and resolved
- Compliance Readiness: Ensure alignment with standards like ISO 27001, GDPR, or PCI DSS
SOC/NOC Tenant Assessment
Copilot for Microsoft 365 SMB Customer Optimization Assessment
Benefits
Better Decision-Making
AI-ready data improves accuracy and efficiency in decision-making
Higher Productivity
AI automates repetitive tasks, allowing employees to focus on strategic work.
Competitive Edge
Quickly adopt new AI technologies for innovative solutions and improved customer experiences
What we asses:
- Report Evaluation: Check your M365 Assessment report and provide improvement advice
- Security Hardening: Assess security measures and policies and deliver a hardening report to be better prepared for M365 for Copilot.
On-premise to Azure assessment
Benefits
Assess
Discover and assess
Performance
Optimized and ensuring performance
Optimize
Cost Optimization strategies
Security
Backup & Compliances
What we asses:
- Business Strategy: Assess how your current business strategy aligns with cloud migration goals
- Partner Support: Evaluate the support system from partners for your migration
- Inventory and Assets: Review your current inventory and assets to understand what needs to be migrated
- Technical Skills: Assess the technical and migration skills within your organization
- Landing Zone: Evaluate your landing zone environment to ensure it’s ready for migration
- Governance: Review the governance policies in place for managing assets and services in the cloud
- Conduct Discovery: Use Azure Migrate to discover your on-premis servers and applications
- Assess Feasibility: Run an assessment to determine how your workloads will perform in Azure
- Estimate Cost: Use Azure Cost Management and the Azure Pricing calculator to estimate cloud cost
